Mandatory Training

A comprehensive course designed to be taken once a year. It covers all training areas including these core modules:

  1. Conflict Resolution
  2. Equality, Diversity and Human Rights
  3. Fire Safety and Emergency
  4. Health & Safety
  5. Infection Control & COVID-19
  6. Food Hygiene
  7. Information Governance & GDPR
  8. Moving and Handling
  9. First Response
  10. Basic Life Support
  11. Safeguarding Vulnerable Adults – Level 2
  12. Violence and Aggression
  13. Preventing Radicalisation



Conflict Resolution

A comprehensive course covering requirements including:

  • The role of NHS Protect
  • The role of specialist security personnel
  • Common causes and the different stages of conflict
  • Reducing the risk of conflict, including use of reflection on previous experiences
  • Methods of communicating and the role of verbal and non-verbal communication
  • Causes of communication breakdown including cultural differences
  • Communication models for conflict resolution
  • Behavioural pattern of individuals during conflict
  • Warning and danger signs of conflict
  • Procedural and environmental factors affecting conflict situations
  • Using safe distances in conflict situations
  • Different methods of dealing with diverse conflict situations
  • The appropriate use of ‘reasonable force’
  • The range of support available for those affected by a violent incident
  • The need to provide support and the wider benefits



Information Governance & GDPR

On completion of this course, you will be able to:

  • Describe the importance of data security in health and social care settings,
  • Explain one’s responsibilities under the National Data Guardian Standards,
  • Know the steps to follow to ensure compliance with current UK legislation and regulations,
  • Outline potential threats to the security of information and how to avoid or minimise them in practice,
  • Identify data breaches and incidents and know how to prevent them,
  • Outline the principles of good documentation and record keeping in health and social care settings,
  • Explain the essential elements of the Caldicott Principles,
  • Describe the responsibilities of health and social care organisations under the Freedom of Information Act 2000 and how to respond to Freedom of Information requests, and
  • Understand the fundamental principles of the General Data Protection Regulations (GDPR) and how they affect health and social care providers.



Infection Prevention & Control

What you will learn


  • Understand the importance of effective infection prevention and control measures
  • Know the costs of poor infection prevention and control practices
  • Define healthcare associated infections
  • Know the optimum conditions for bacterial growth
  • Understand the chain of infection and how to break it
  • Be able to practice standard infection prevention and control practices
  • Safely manage and dispose of clinical waste
  • Take appropriate precautions for cleaning and decontamination
  • Know how to avoid and manage sharps injuries
  • Effectively practice good hand hygiene

Medication Administration

What you will learn


  1. What does the Law say about medicines management and administration?
  2. The 7 rights of medication administration
  3. Medication Administration Record (MAR)
  4. Types and reasons for errors
  5. Storing & disposing of medication
  6. Self-administration & supporting independence
  7. Contra-indications, allergies and overdoses

Medicines Management & Administration

What you will learn

  • Identify legislation which relates to all areas of medicines management
  • Be able to describe and define the seven “R”s of medication administration
  • Be able to recognise common medication
  • Understand why record keeping is important
  • Be able to identify medication which has been prescribed
  • Be alert for common errors and understand how they happen